Daily SOPs
1. Late cancellations
Customers can cancel from two places in the app. Canceling from the Calendar adds the $25 late-cancellation fee automatically; canceling from their Bookings list does not, so fees get missed. A late cancellation is one made less than 12 hours before the booking's start time.
- For every row where Fee charged is red, open the customer in Optix and add the $25 late-cancellation fee to their account.
- Rows with Allowance in the last column used plan hours — check the hours were returned to the member if that is the policy.
Right now ·
Playing now
–
Next up today
Month to date
Revenue
Revenue by day
Revenue mix
Bays & bookings
Hours booked by day
Utilization by bay
PeakOff-peakAll hours
Demand by weekday and hour
Darker = more booked hours. Peak window outlined: weekdays 5–11pm, weekends 10am–11pm (as on the website; change in settings).
How bay time was paid
hoursBooking source
Booked how far ahead
share of bookingsMembers
Active plans
Movements in period
Renewing in next 7 days
New, trial and canceled
Packages, lessons & grab-and-go
Lessons & packages
Top products
by revenueRecent sales
Lessons by coach
in the periodLessons
next 14 days, then this periodMoney owed
Outstanding invoices
Recent payments
last 15 in periodPeople & pipeline
Players
Sign-ups and leads
Source: Optix API, · timezone · refreshed never